Bath Veterinary Referrals employ a team of highly qualified clinicians, who are assisted by an excellent referral nursing team and specialist equipment; we also have qualified vets on site 24 hours a day and referral clinicians on call evenings and weekends. This means that are prices are towards the higher end of the price range for veterinary treatment. It is possible you may be able to find veterinary practices who can offer treatment for a lower cost; however, they won’t be able to provide the same facilities, detailed investigation, support and care for you and your pet.
While we endeavour to provide you with estimates of costs, this is not always easy without seeing your pet first. Please remember that estimates are not ‘quotes’, but we will never do anything for your pet without consulting you first, unless we fell it is important to do so in their best interests.
If your pet is insured, we will usually be able to claim directly from your insurance company. To be able to process a direct claim we will need a signed claim form with the relevant sections completed & your policy number on the day of the appointment.
We request a deposit of £500 which covers your policy excess, a £25 admin we charge for processing your claim direct and anything extra your insurance might not cover. Please note that insurance policies vary and offer different types of cover for your pet. All insurance companies will ask for a fixed excess at the beginning of your pets’ treatment, but some will also ask for a co-payment towards the treatment cost. Please check your policy carefully before your appointment. This deposit will be refunded to you once we receive settlement in full from your insurance company minus the above. We can only accept Direct Claims from insurance companies on our 'approved' list. If you are at all worried, please contact our referral administrator or a member of our reception team who will be able to help.
Where possible we will ask for a pre authorisation to be carried out prior to your referral consultation. This allows us to know in advance whether treatment will be fully covered, partially covered or not covered by your insurance. In order for a pre authorisation to be carried out, we will need to know who your pet is insured with and the policy number. If a pre authorisation is carried out and approved, we will reduce the £500 deposit to £150.
Please note that not all insurance company’s offer pre authorisations.
If your pet is not insured, we ask for payment at the time of consultations or we require a down payment of £500 if your pet is admitted for any procedures or treatment needed. The full account balance must be paid in full at the time your pet is discharged.
We accept cash, most debit cards and credit cards. We are not able to accept American Express or cheques. We can take card payments over the phone or payment can be made on our website by clicking here [link to online payments]. We are also happy to accept BACS payments.