⚠ Important Update 26th March 2020 - Covid-19 ⚠
Following the introduction of Government restrictions and in accordance with RCVS and BVA guidelines we are currently accepting emergency and urgent referral cases including same day referrals. Depending on the type of case our referral clinicians may need to review the history and/or speak to the referring vet to establish whether we can accept the case now or add to our waiting list to schedule an appointment once normal services resume.
Telephone or video call telemedicine consultations
To comply with current requirements for social distancing all referral consultations are currently conducted by phone or video call. If it is appropriate to proceed with further investigations or surgery we will ask clients to bring the patient to our car park from where we will take the patient. Only in exceptional circumstances are we allowing clients to enter the hospital at this time - for their safety and for the safety of our staff. Referral telemedicine consultations are charged at our usual referral consultation charge of £179 including VAT.
Free advice to referring vets
As always, we encourage referring vets contact us for advice about cases. We are happy to be contacted by email or telephone, and now we have video calling facilities set up we can discuss cases face to face if you prefer! In some cases it can be helpful for us to read through the history and receive diagnostic images (eg. Radiographs in DICOM format).