• Call us on01225 832521
  • Out of hours01225 832521
  • Emergency01225 832521

COVID-19 update: Client advice on what to do during the Coronavirus pandemic

How We Work

Explaining how we operate

Booking an Appointment

Contact Rosemary Lodge Veterinary Hospital via our contact page and book in with Harriet Bice, our Referrals Administrator. Once we have received your referral request we will normally contact the owner directly. This allows us to make an appointment which fits with their availability. We do ask the referring vet to fax or post us any relevant history with a supporting referral letter. Unfortunately, we cannot see cases without a referral from a veterinary surgeon and a full history (including any blood results, histology, it is also helpful to send any imaging that is available e.g. x-rays).

An Efficient Service

At Bath Veterinary Referrals, your clients and their pets are our priority. We offer a caring, compassionate, friendly and personalised service we believe excellent communication with our referring vets and clients is a key aspect. We can usually see urgent cases on the day of request. A full report will be sent to the referring vet on the day of discharge; however, vets are welcome to ring up for progress reports at any time.

Direct Insurance Claims

We know how hard it can be for some clients to pay for treatment up-front. For this reason, we are pleased to be able to offer direct claims to insured clients for most insurance companies – contact one of our referral administrators to confirm exact details and whether we accept direct claims from your insurer. Please also note, a £25 annual handling charge per claim is applied for making direct claims. Please remember to bring along a claim form and a copy of the policy on the day of your appointment. We do ask all clients to pay a £500 deposit. For insured clients the deposit will be refunded after any deductions e.g. insurance excess, non-covered items.

Free Advice for Vets

We are pleased to offer vets free phone advice with no obligation for difficult cases. We aim to deal with any queries on the same day that we receive them, whenever possible. All of our contact information can be found here.

Convenient Location

The Rosemary Lodge Veterinary Hospital is easy to find, and is convenient for clients in South Wales, the South West of England and the M4 corridor. The World Heritage City of Bath provides heritage, shopping, caf├ęs and restaurants for clients to visit while their animals are being cared for.